The important role of capacity management

IT departments use capacity planning and management to derive maximum value and use from servers, storage, networks and facilities (power, cooling and floor space) while meeting service-level objectives or requirements. Based on years of experience, IMPAQ is well positioned to assist its customers in planning their infrastructure resource needs and determine which software licenses need to be upgraded.

The role of configuration management

Configuration management is a key principle in effectively managing IT infrastructure. Documenting its components and the relationships between them provides the foundation for IT-related decision-making.

IMPAQ services comprise:

• Negotiating service-level agreements,
• Assessing IT capacity,
• Other critical processes.