Overview retail industry

 

Over the last few years, prevailing difficult conditions in the domestic markets and increasing attractiveness of the Central and Eastern European markets (CEE) have lead most retail companies to expand internationally. This has triggered a quest for international presence and an increase in sales and distribution channels and markets through multichannel strategies. 

Supporting retail businesses for over a decade

IMPAQ supports its retail customers in better understanding industry and market trends in order to increase their footprint in in today’s global marketplace. 

 

Therefore we help automate enterprises business processes, improve retail distribution channels and support clients in reducing cost. Our ideas and solutions support our customers in executing processes through workflow applications and related reporting instruments. Moreover, we help clients avoid the risks and cost arising from increasing complexity.

Integrated solutions that combine business and technology

IMPAQ provides central repository solutions to store customer profiles and offers modern user identification methods. This allows the integration of multiple communication channels such as online portals and mobile networks.

 

With our broad spectrum of technology, development and integration, we efficiently turn raw data into useful information. Thanks to IMPAQ, managers not only know what was happening but also why. 

Improving aftersales with customer service point

Automated and simplified customer service via an online B2C portal

IMPAQ simplifies asset management

Increasing brand loyalty of IKEA FAMILY members

Application management for NCRs fast food industry software