Current trends and IT solutions in service provisioning

To handle the growing IT needs of today, many large corporations are trying to remove administrative overheads in order to focus solely on their core business, thus outsourcing development and maintenance projects to specialized third party service providers.

By placing the support and maintenance of mission-critical applications in experienced hands, a company saves precious time to concentrate on new and exciting business ideas. Therefore, such a move can add value by contributing to reducing cost and by creating a fresher outlook for the enterprise.

IMPAQ as a service provider

IMPAQ offers application development and maintenance services at low cost while simultaneously offering excellent quality, maximum flexibility and, last but not least, consistent monitoring. We are well positioned to provide reliable services, while being a valuable source of highly-qualified talents to fulfil any other service or consulting, system design, software development, quality assurance or testing requests a client might have.

Service support and delivery by IMPAQ

Our service model is based on the ITIL (Information Technology Infrastructure Library) concepts and the IT industry best practices, combined with many years of successful practical experience. IMPAQ offers services based on Microsoft .Net technologies, J2EE, client-server architectures and also offers technical support (24X7) for various global regions and time zones.

Our system maintenance capabilities include:

• Bug fixes,
• Ongoingmaintenance,
• Documentation,
• Root-cause analysis,
• System enhancements.

We customize our services according to each client’s special needs by implementing flexible service models. IMPAQ assumes responsibility for your software systems, ensuring that they are fully operational and responsive to your company's rapidly changing needs and emergencies. Routine maintenance such as modifications, enhancements, and documentation are cost efficiently handled by using modern tools, environments, and communication lines.

By outsourcing application maintenance and development to IMPAQ, our clients lower risk and save cost while at the same time they benefit from rapid transition, guaranteed results, and flexible staffing.